There are five main telecom service providers on-Island: C&W Business, FLOW, C3 Pure Fibre, Digicel and Logic all offering a varying range of services and delivery mechanisms.
FLOW and Digicel offer mobile phone service, both offering LTE data with speeds comparable to the US and Europe.
Signal quality and data speeds are generally very good across the three Islands, as the topography of the Cayman Islands affords few black spots.
Fixed line calling rates are competitive on the International market and the service quality is generally good. Mobile phone service providers in Cayman supply the iPhone, Samsung Galaxy and other smart phones. Always check the cross-carrier rates to help in choosing what’s best for your business. International mobile phone roaming can be very expensive, but some business plans offer discounted roaming plans for customers that travel often. Modern collaboration platforms are also widely used on island. Some of these platforms support video and voice calling and can even route calls directly to mobile devices. Check out Monday.com, Toggl Plan, Flock, Filestage, Karbon or Microsoft Teams and Google Docs. WhatsApp is widely used in Cayman and many districts have a community-wide WhatsApp group to keep residents informed.
As a startup business you will be able to procure the usual services, such as Broadband up to 300Mbps, as well as fixed line telephony and more specialist data services such as MPLS (depending on your location). You may want to consider managed IT infrastructure and services being offered by local IT companies and telecom operators, such as Cloud back-up, business continuity, virtual data centres.
Grand Cayman is serviced by two underwater fibre links: MAYA1 which connects most of the western Caribbean nations, before returning to the US and the Cayman Jamaica Fibre System (CJFS) that takes an alternative route via the eastern Caribbean back to the US. These links have enough capacity to support any type of business and their data needs, with private bandwidth available to guarantee quality of service consistently and when required.
Luckily, local providers are increasingly offering managed IT services that grow as your business does, with an easy ‘per user’ or ‘pay as you use’ approach, which removes the need for heavy financial investments as you set up your business on-Island. See the Settling In chapter for more information on telecommunications in the Cayman Islands and see providers below.